Room rates

RESERVATION POLICIES

Confirmation

To confirm your reservation we require an advance deposit of 50% of the total value of your stay and your credit card information (card number, name on card, and expiration date) as a guarantee.

Check In and Check Out

Check-in: 15:00 – Check-out: 12:00

Early  Check-in: Guests checking-in before 11:00, especially during high occupancy dates, will be charged 50% of the reserved room rate. Late Check-out: Guests checking-out after 12:00  will be charged an extra night at the reserved room rate. The availability of both options must be confirmed with the Reception in advance.

Cancellation

High season (January -February)

• 15+ days: No charge
• 7+ days : 1 night, charge to credit card.
• 2+ days: 2 nights, charge to credit card.
• Same day:  3 nights, charge to credit card.

Low season (March – December)

• 7+ days : No charge
• 2+ days: 1 night, charge to credit card.
• Same day:  all nights, charge to credit card.

Children and additional beds

*The maximum number of additional beds or cribs per room is one.

Additional beds or cribs are available upon request in advance and should be confirmed with the Reception.

Minimum stay in high season

During the second half of December, the months of January, February and the middle of March, the reservations in Deluxe and Superior Suites, in addition to the reservations of Cabins for 8 and 10 people, have a restriction of stay of a minimum of 3 nights.

Additional information

Legally, Chilean citizens, as well as foreigners who stay more than 59 days in Chile, are required to pay a value added tax  (VAT) of 19%, which is included in our room rates. Foreign guests are exempt from this tax if they pay in U.S. dollars (USD) and present the immigrations card that they received upon entry into Chile and their national passport or ID card. The discount of the 19% and the conversion of Chilean pesos (CLP) back to U.S. dollars (USD) will be made at check-out. Foreign guests on a business trip who require a printed invoice are required to pay the 19% VAT, regardless of the length of their stay in Chile.

Credit Cards

American Express, Visa, and Mastercard credit cards are acceptable to guarantee reservations.